Shipping policy

Shipping Policy

Processing Time
We process and ship all orders within 3–5 business days (excluding weekends and public holidays) after payment confirmation.

Delivery Time
Once shipped, transit time is typically 9–14 business days (excluding weekends and public holidays), depending on the destination and courier conditions.

Shipping Confirmation & Tracking
After an order has been dispatched, customers will receive a shipping confirmation via email or SMS containing a tracking number and a link to monitor the delivery status of their parcel.

Delivery Address Responsibility
All orders are shipped to the address provided at checkout. It is the customer’s responsibility to ensure that all shipping details are accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

Delivery Confirmation
Once a parcel is marked as delivered by the courier, based on tracking updates, delivery timestamps, address verification, or photographic proof (where available)—the order is considered successfully delivered and fulfilled.

Delivery Issues
If a customer experiences any issues with delivery, they must contact us directly before initiating any chargeback or dispute. This allows us to properly investigate and assist in resolving the issue. Failure to contact us prior to opening a dispute may result in the claim being contested with supporting evidence.

Delays Outside Our Control
We are not responsible for delays caused by couriers, customs clearance, weather conditions, or any other circumstances beyond our control. However, we will always support customers by providing tracking updates and liaising with the courier when necessary.

Agreement to Policy
By placing an order, the customer agrees to this Shipping Policy and acknowledges that courier delivery confirmation constitutes valid proof of receipt and successful fulfillment of the order.